Effective Date: 01/05/2025
At DriveLabs, we are committed to providing our customers with a smooth and efficient shopping experience. Please read the following Shipping & Returns Policy carefully. By purchasing from our website www.drivelabs.is (“Website”), you agree to the terms outlined below.
1. Shipping Policy
We strive to ensure that your order is processed and delivered in a timely manner. Please review the following details regarding our shipping practices:
1.1. Order Processing
- Orders are generally processed within 1-3 business days of purchase, excluding weekends and public holidays.
- You will receive an order confirmation email once your order has been processed. If there are any delays, we will notify you as soon as possible.
1.2. Shipping Methods
We offer standard shipping for all orders within Australia. Shipping costs will vary based on the delivery address and weight of the order. The available shipping options will be shown during checkout.
1.3. Delivery Times
- Domestic (Australia): Delivery times within Australia typically range from 3-7 business days depending on the shipping method selected and the destination within Australia.
- Delivery times are estimates and may vary due to factors such as weather, local holidays, or courier delays.
1.4. Shipping Fees
- Shipping fees are calculated at checkout based on the delivery address and order weight.
- Free shipping promotions may be available for certain orders, and the details of such promotions will be outlined at checkout.
1.5. Shipping Restrictions
- We currently offer shipping only within Australia. We do not provide international shipping at this time.
- It is the customer’s responsibility to ensure that the delivery address is accurate. DriveLabs is not responsible for lost or delayed orders due to incorrect address information.
1.6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email to track the status of your delivery.
2. Returns Policy
We want you to be fully satisfied with your purchase. If you need to return a product, please follow the steps outlined below:
2.1. Eligibility for Returns
We accept returns for products that meet the following criteria:
- Defective or Damaged Products: If you receive a defective or damaged product, you are eligible for a return or exchange.
- Incorrect Items: If the wrong item is shipped, we will accept returns and provide a refund or replacement.
- Non-returnable Products: Due to the nature of our products, we generally do not accept returns unless the product is defective or damaged upon delivery.
2.2. Return Process
To initiate a return:
- Contact Us: Email us at support@drivelabs.is within 7 days of receiving your product. Include your order number, a description of the issue, and photos if applicable.
- Return Authorization: After your return request is reviewed, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Return Shipping: You are responsible for the cost of return shipping unless the product is defective or an incorrect item was shipped. We recommend using a tracked shipping method to ensure the safe return of the product.
- Inspection and Processing: Upon receipt of your returned product, we will inspect it and determine whether it meets the return conditions.
- Refund or Exchange: If your return is approved, you will receive a refund to the original payment method or an exchange for the same or a similar product. Refunds will be processed within 5-7 business days.
2.3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used products.
- Products not purchased directly from DriveLabs.
- Products that are no longer in their original packaging.
2.4. Refunds
- Refund Process: Once your return is processed, we will issue a full refund to the original payment method used during the purchase.
- Partial Refunds: If the returned product is damaged or incomplete, a partial refund may be issued based on the product’s condition.
2.5. Exchanges
If you wish to exchange a product for another item, please contact our customer service team. We will assist with exchanges based on product availability.
3. Exemptions and Limitations
- Customs and Import Fees: As we only ship within Australia, there are no international customs or import fees. However, customers are responsible for any applicable taxes or duties in the case of certain product categories.
- Sale Items: Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless defective or incorrect.
4. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us at:
DriveLabs
Email: support@drivelabs.is