Privacy Policy

Effective Date: 30/07/2025

At DriveLabs, we take your privacy and operational security seriously. We believe in the freedom of privacy and security, and we do our best in all aspects to respect and protect the privacy and security of our customers. This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the practices described below.

1. Information We Collect

Personal Information

We collect personal information when you use our website, place an order, or contact us. This may include:

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details
• Order history
• Communications with us

Non-Personal Information

We also collect technical data that cannot be used to identify you personally, such as:

• IP address
• Browser and device type
• Referring URL
• Pages viewed
• Time spent on our website

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Improve your experience on our website
• Communicate with you about your orders and support
• Comply with legal obligations
• Send marketing emails only if you opt in

We apply a minimal data retention policy and avoid collecting unnecessary data.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it in the following cases:

• With trusted service providers like payment processors and couriers, under strict confidentiality
• If legally compelled by a valid court order or regulatory body
• In the event of a business transfer such as a sale or merger

We handle any data requests with caution and always prioritise user privacy.

4. Data Security

We implement security best practices to protect your information, including:

• Secure server infrastructure
• Limited access controls
• Encrypted data transfers
• No unnecessary internal data retention

While we take strong precautions, no online method is 100% secure.

5. Cookies and Tracking

We use basic cookies to operate the website, remember your preferences, and track site usage. You can disable cookies in your browser, but some features may not work as intended.

6. Access, Correction & Deletion Requests

You may request to access, correct, or delete any of your personal information at any time by contacting us at support@drivelabs.com. We aim to respond within a reasonable time and will action deletion requests where legally permissible.

7. Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking “unsubscribe” in any email
• Emailing support@drivelabs.com

We respect your inbox and only send relevant updates.

8. Third-Party Links

Our site may link to other websites. We are not responsible for their content or privacy practices. Please review their policies before providing any information.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware of it, we will delete it.

10. International Users

If you access our site from outside Australia, your information may be transferred to and stored in Australia. By using our services, you consent to this.

11. Changes to This Policy

We may update this policy from time to time. Any updates will be posted here with the updated date. Continued use of our services means you accept the revised policy.

12. Contact Us

If you have any questions or requests related to this Privacy Policy, contact:

DriveLabs Team
support@drivelabs.is