Effective Date: 01/05/2025
At DriveLabs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
Personal Information
We collect personal information from you when you use our website, purchase products, or communicate with us. The personal information we collect may include:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Payment information (credit card details, etc.)
- Order history
- Communication with us (e.g., customer support)
Non-Personal Information
We may also collect non-personal information, which includes data that cannot be used to identify you individually, such as:
- IP address
- Browser type and version
- Device type
- Referring URL
- Pages viewed on our site
- Time spent on our website
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process your orders and provide products or services you request
- To improve our website and services based on your preferences and feedback
- To communicate with you regarding your orders, promotions, or customer support
- To comply with legal and regulatory obligations
- To send marketing communications, with your consent
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following situations:
- Service Providers: We may share your personal information with trusted third-party service providers who help us run our business, such as payment processors, delivery services, and marketing partners. These providers are required to protect your information and use it only to perform their services.
- Legal Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons) to enhance your experience when using our website. Cookies help us remember your preferences, analyze website traffic, and personalize the content you see. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
6. Access to and Correction of Your Personal Information
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or outdated personal information.
If you wish to access or correct your personal information, please contact us at support@drivelabs.com. We will respond to your request within a reasonable time frame.
7. Opting Out of Marketing Communications
You can opt-out of receiving marketing communications from us at any time by:
- Clicking the unsubscribe link in any marketing email you receive.
- Contacting us directly at support@drivelabs.com to request removal from our marketing list.
8. Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of these third parties before sharing any personal information.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
10. International Data Transfers
If you are accessing our website from outside Australia, please be aware that your personal information may be transferred to and processed in Australia, where our servers are located. By using our services, you consent to the transfer and processing of your data in Australia.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to access or correct your personal information, please contact us at:
DriveLabs
Email: support@drivelabs.com
